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Return/Shipping Policy

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Summary of Return and Shipping Policies

All returns must be made within 5 days of purchase otherwise all sales are final.  There will be a 20% restocking fee on all returns.  If you decide to return it is your responsibility to ship back or return to store location and you are responsible for additional shipping charges and or fees.  Upon delivery it is the customer’s responsibility to check for broken or damaged goods.  Do not let the delivery person leave until you have done so.  If not done Baja Decor is not responsible.  If you have done a custom order such as wood furniture and all other custom requests there is a no return policy and all sales are final.  Unless there is a manufacturer defect.  We in all sincerity do our best to please and assist you with any concerns.  If you have any concerns or complaints please send us an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it  and we will do our best to resolve the issue.

Refund Policy

You have 5 days from date of purchase to seek a refund otherwise all sales are final.  Baja Decor may waive this due to certain circumstances and give you store credit.  All custom orders such as wood furniture and all other custom requests there is a no return policy. Refunds can be done in the form of a check or reverse your credit card transaction.  This can take up to and not limited to 30 days upon request.

Custom orders

Custom orders are defined as wood furniture, wrought iron products and all other requests that require specific and custom design.

Before signing for delivery:

One of the most important duties when you receive your order is to make sure the amount of material you RECEIVE is exactly equal to the amount of material listed on the shipping documents that you will sign for the delivery driver. Any variance should be noted by you and the driver and written on the shipping documents. Additionally, it is very important to inspect the packaging for any potential damage that may have occurred while in transit. Please thoroughly inspect all sides of each package before signing for delivery. It is normal for the packaging to show some wear. However, if there is visible content damage please note the following instructions.

If your order is delivered in Damaged Condition:

Please do not refuse your order! All copies of the freight bill or way bill should note any damage and be signed by the driver and consignee and the carton should be kept by the consignee. Please contact us immediately.  If you refuse your order you will be responsible for the additional charges.

If your order has Concealed Damages:

Thoroughly inspect all component parts before assembling any furniture. Use care when removing items from the shipping cartons. You must contact us within 3 business days of delivery.

PLEASE NOTE: Baja Decor will not be liable for any damages or discrepancies after the order has been accepted upon delivery and notification of damages period has passed. Any returns after this time will be at the buyer’s expense.

SHIPPING INFORMATION:

Baja Decor products are oversized items. The prices of our products does not include the costs of SHIPPING we will arrange your delivery with our commun carriers to single family residences and commercial locations within the 48 contiguous states. REGULAR SHIPPING means that the item will be delivered by a common carrier to the curbside of your address. The freight company will not take it inside or onto private property. Therefore, the freight company will contact you to schedule a delivery appointment and will recommend that you have help available to move it to its final location. (Special shipping situations are addressed in sections below.)

Baja Decor products are shipped from our warehouses as expediently as possible. Actual shipping dates may vary depending on factors such as the volumes of orders during peak seasons, out-of-stock (“back order”) situations, and the method of customer payments. Shipping dates generally range from 4 to 5 weeks from the date your order is processed. Actual delivery dates to your shipping address generally range from 1 to 10 business days after the shipping date and will vary depending on your geographic location. We will monitor the status of your order and keep you informed regarding your approximate delivery date and any changes due to items beyond our control.  Product sold during peak seasons can take up to 12 weeks before delivery (this is on rare occasions).  All custom items can take up to 16 weeks before delivery (this is on rare occasion).

When purchasing Baja Decor products, you must provide us with a phone number where you can be contacted. The freight company will need to contact you in advance to schedule a delivery time and date. If we are not provided with a working contact phone number and the buyer is unable to be contacted for delivery, your order will incur delays and possible additional freight storage charges that will be charged to you as the buyer.

SPECIAL SHIPPING SITUATIONS (SUBJECT TO ADDITIONAL CHARGES):

Your order may be subject to additional fees due to special situations regarding your shipping address. Common Carriers generally charge additional fees to deliver to shipping addresses including, but not limited to, certain condominium associations, apartment properties, private/gated communities, and locations that are difficult to reach with large trucks. If any of these situations apply to your order, you must notify us so that we can investigate what charges, if any, must be added to your order.

If someone is not present at the originally scheduled time of delivery, the freight company may charge you additional fees for re-delivery and storage services. You must pay these fees directly before your order will be delivered.

Please note that additional freight services are NOT included with our standard shipping. These services include, but are not limited to, lift gate trailers, inside delivery charges, delayed storage, and re-delivery.


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